Return policy
Return & Refund Policy
CollectibleDolls.shop
At Collectible Dolls shop, we specialize in authentic, rare, vintage and carefully restored Barbie dolls. Every order is handled with attention and care.
We want our customers to shop with confidence, and we are committed to fair and transparent return procedures.
1. Returns and Right of Withdrawal
Customers who are entitled to a statutory right of withdrawal may cancel their purchase without providing a reason within 14 days of receiving their order.
To exercise this right, please contact us at Collectibledolls.shop@hotmail.com, use our online withdrawal function, or send us another clear statement of withdrawal.
After notifying us, you have an additional 14 days to return the item.
Your statutory rights remain fully protected.
2. Vintage and Restored Barbie Dolls
Many of our products are vintage, pre-owned, discontinued or restored collectibles.
Please note:
- Vintage dolls may show signs of age or previous ownership.
- Some dolls, outfits, accessories and boxes have undergone restoration.
- Original packaging may have been repaired or refreshed.
- Individual items may have minor differences from representative product photographs.
These characteristics will be disclosed in the product descriptions where applicable.
Customers may inspect purchased dolls as reasonably necessary to establish their nature, characteristics and condition.
If an item is handled beyond what is necessary for inspection and loses value as a result, the customer may be responsible for that reduction in value, in accordance with applicable law.
3. Pre-Orders
We offer pre-orders for rare and hard-to-find dolls sourced through our international collector network.
The estimated sourcing and processing period is usually 10–60 business days unless otherwise stated.
Pre-order customers retain their applicable statutory cancellation and withdrawal rights.
If we are unable to fulfil an order, we will contact the customer to discuss the available options, including a refund where required.
4. Damaged or Incorrect Items
If your order arrives damaged, defective or significantly different from its description, please contact us as soon as reasonably possible.
Include your order number and photographs, if available, so we can investigate efficiently.
We will provide an appropriate remedy in accordance with applicable consumer law, which may include repair, replacement, a price reduction or a refund.
Your statutory rights are not limited by this policy.
5. Returning Your Order
To arrange a return, please contact:
Email: Collectibledolls.shop@hotmail.com
Please package collectible dolls carefully and securely to prevent damage during return shipping.
For ordinary change-of-mind returns, customers are responsible for the direct return shipping costs where this has been communicated before purchase and is permitted by law.
Where goods are defective, incorrect or not as described, we will cover return shipping costs when legally required.
6. Refunds
Refunds will be issued within 14 days of receiving your withdrawal notification.
Where permitted by law, we may wait until the returned item is received or until proof of return shipment is provided, whichever occurs first.
For a full-order withdrawal, we will also refund the original standard delivery costs as legally required.
Refunds will be made using the original payment method unless otherwise agreed, without an additional refund fee.
7. Contact Us
If you have any questions about your order, a return or the condition of a collectible doll, please contact our customer service team.
CollectibleDolls.shop
Email: Collectibledolls.shop@hotmail.com
We are proud to help collectors around the world rediscover their childhood dream dolls.
Restoring Memories. Connecting Collectors. Keeping Childhood Dreams Alive.